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Return Policy

Return and Exchange Policy

🔍 To apply, please send at least one photo and descriptions to email (contactjinoxy@gmail.com) within 7 days of receipt. If approved by JinOxy, the item must be mail back in its original, unused, unaltered, and unwashed condition with paper invoice and packaging in their original condition.

( within 7 days of receipt: for example, if received on January 01, application must be submitted on January 02 - January 08)

😷 Masks belong to personal hygiene products, hence JinOxy only processes a return or an exchange if received damaged or incorrect items.